Legal
Staircase is a division of Staircase Partners Incorporated.
This Privacy Policy explains what information Staircase Partners Incorporated (“Staircase,” “we,” “us,” or “our”) collects through staircasephoto.com and our booking process, how we use it, and the choices you have. By using our website or booking services with us, you agree to the practices described here.
When you book a shoot, request information, or otherwise contact us, we (or our booking platform, Aryeo) collect information such as your name, email address, phone number, company or brokerage, property address, payment information, and any details you share about the shoot. This information is used to schedule and deliver services, process payment, communicate with you about your booking, and provide customer support.
Scheduling, booking, and payment for our services are handled through Aryeo, a third-party real estate media platform. When you book a shoot, the information you submit is collected and processed by Aryeo on our behalf, subject to Aryeo’s own privacy policy and security practices. We use the information Aryeo collects to schedule and deliver your shoot, process payment, and communicate with you about your booking. We encourage you to review Aryeo’s privacy policy for details on how they handle your data.
Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and measure the performance of our advertising. You can accept or decline non-essential cookies using the banner shown when you first visit the site, and you can change your preference at any time using the “Cookie Preferences” link in the site footer.
We use Google Analytics (GA4) to understand how visitors use our website — for example, which pages are viewed and how visitors found the site. Google Analytics uses cookies to collect this information, which may be linked to a device or browser identifier. This data is used in aggregate to improve our website and services. You can learn more about how Google collects and processes data at policies.google.com/technologies/partner-sites, and you can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.
Our website uses the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram and to show relevant ads to people who have visited our site. The Meta Pixel collects information about your visit, such as pages viewed, and may use cookies or similar technologies to do so. You can learn more about how Meta uses this data, and manage your ad preferences, at facebook.com/privacy/policy.
We use the information we collect to schedule, deliver, and bill for services; respond to inquiries; send booking confirmations and reminders; improve our website and services; and measure and improve our marketing. We do not sell personal information to third parties.
We share information with service providers who help us operate our business — including Aryeo for booking and payment processing, Google for website analytics, and Meta for advertising measurement — solely for the purposes described in this policy. We may also disclose information if required to do so by law, or to protect the rights, property, or safety of Staircase, our clients, or others.
We retain booking and client information for as long as reasonably necessary to provide our services, comply with legal and tax obligations, and maintain business records. Analytics data collected through Google Analytics and the Meta Pixel is retained according to those platforms’ standard retention settings.
You may decline non-essential cookies through our cookie banner or the Cookie Preferences link in the footer. You may also opt out of interest-based advertising through the Google and Meta tools linked above. If you would like to review, update, or request deletion of the personal information we hold about you, contact us using the information below.
Our website and services are intended for real estate professionals and homeowners and are not directed to children. We do not knowingly collect personal information from children under 13.
We take reasonable measures to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. This policy was last updated on August 31, 2026. Continued use of our website or services after an update constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or how we handle your information, contact us at [email protected] or (703) 489-9504.